Refund Policy

Last Updated: December 2024

1. Overview

Thank you for shopping at BD Liquor. Due to the nature of our products, we have specific guidelines regarding refunds and returns. Please read this policy carefully to understand your rights and responsibilities.

2. Non-Refundable Items

All sales are final. We do not offer refunds, returns, or exchanges for the following:

• Alcoholic beverages and related products once delivered.
• Opened or tampered products.
• Items purchased during promotional or clearance sales.

3. Exceptions

Refunds or replacements may be issued only under the following circumstances:

• The product delivered was incorrect or defective.
• The product was damaged during transit (photographic evidence is required).
• The product is expired at the time of delivery.

4. How to Request a Refund

If you meet the criteria for a refund or replacement, please follow these steps:

1. Contact us within 48 hours of receiving your order at bdlw@myyahoo.com or call us at 5873947744.
2. Provide your order details, a description of the issue, and photographic evidence if applicable.
3. Our team will review your request and notify you of the outcome within 3-5 business days.

5. Refund Process

Once your refund request is approved, it will be processed as follows:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your financial institution but typically take 5-7 business days.
• In the case of replacements, we will ship the new product at no additional cost.

6. Damaged or Incorrect Items

For damaged or incorrect items, please contact us immediately upon receiving your order. Ensure you provide clear photos of the product, packaging, and any damage for a swift resolution.

7. Contact Information

If you have any questions or need further assistance regarding this Refund Policy, you can contact us at:

• Email: bdlw@myyahoo.com
• Phone: 5873947744
• Address: Unit 156, 11125 38 St NE, Calgary, AB T3N 1A6